Knowledge Base
Release Updates
Release UpdatesUsing the Moth+Flame Portal
Using the Perform PortalUsing the Moth+Flame Immersive Learning App
Using the Moth+Flame Immersive Learning AppTerms
TermsTroubleshooting and FAQ
Troubleshooting and FAQs
Recent Articles
Data Transfer Tool - Manual Data Extraction Guide
If you’re experiencing issues with the Data Transfer Tool and need your data pushed to the portal, please follow these steps: If you're on DTT v0.82.0 or later Open the Data Transfer Tool Go to the gear icon at the bottom right Select "Data transfer ...Sideloading: Uninstalling an App With Sidequest
Note: sideloading is not the recommended method for application distribution, but we recognize the need for sideloading in certain situations. You must have Sidequest installed. If you do not yet have it installed, follow this guide. After launching ...Finding the Moth+Flame VR App (Enterprise Devices)
For enterprise VR devices, the Moth+Flame app is launched through your organization's MDM home screen. Most devices are placed in "kiosk mode" which means that this home screen is visible when turning on the headset. Select the Moth+Flame icon to ...Create - Best Practices
Make creating custom learning content even easier with these tips. 1. Open multiple tabs simultaneously Have a tab of the finalized script open simultaneously with a tab of the canvas, for easy cross-comparison. Reference it for adding branching and ...Moth+Flame Create Release Announcements
Release Update 4/29/2025 Version 3.13 Updates and Enhancements Rich Text Formatting for Video Descriptions: Script and Video descriptions now support rich text formatting, just like the script field. This enables authors to apply visual structure and ...
Popular Articles
Magic Sign-In Link Mobile App Learner Journey
Magic Sign-In Links Follow these steps to register your iOS or Android mobile device and complete a learning experience. Step 1: Download the app from the Apple App Store or Google Play. Step 2: Open the Promise Learning app and accept microphone and ...How To Use the Create Tool
Generate personalized immersive training content that meets your exact needs with Create. Moth+Flame's Create enables administrators to develop an immersive learning module through a seamless step-by-step process. Use this article's table of contents ...Become a Certified Moth+Flame (VR & Mobile Device) Expert
Who is this program for? Leaders, managers, and champions focused on VR and mobile device training who want to have more informed conversations about Moth+Flame and offer new innovations to the organization. Why get certified? Develop the skills to ...Supported Devices
Moth+Flame App Compatibility Quest 2 , Quest 3, Quest Pro - Supported, with Quest 2 APK (Meta is deprecating Quest 1 devices in 2024) Pico G2 - Supported, with Pico APK. (Pico Neo is not supported) Vive Focus 3 - Supported, with Vive Focus 3 APK ...Module-Level Analytics
While reviewing performance, analytics can be aggregated at the module level to better understand performance across the entire portal. Navigate to an individual Class page. (Note: Data is pre-filtered at the class level, so that class's data is only ...