Knowledge Base
Release Updates
Release UpdatesUsing the Moth+Flame Portal
Using the Perform PortalUsing the Moth+Flame Immersive Learning App
Using the Moth+Flame Immersive Learning AppTerms
TermsTroubleshooting and FAQ
Troubleshooting and FAQs
Recent Articles
How to Use DOD ID Entry in the Moth+Flame App
Some Moth+Flame training experiences require users to enter their 10-digit Department of Defense Identification Number (DOD ID) to begin. This guide walks you through the simple steps to enter your DOD ID securely within the app. Step-by-Step ...Using "Bookmark & Resume" in VR
Our app provides a convenient bookmark and resume feature, allowing users to pick up where they left off. This ensures a seamless experience as users can resume training sessions without losing progress. To resume a module from where you left off, ...How to Launch and Track a Create Module in the Browser Player
The Browser Player allows you to run Create modules directly in your web browser and automatically track analytics in Perform. Follow the steps below to launch your module and view results: Step 1: Access Your Organization's Module List Log in to ...Data Transfer Tool - Manual Data Extraction Guide
If you’re experiencing issues with the Data Transfer Tool and need your data pushed to the portal, please follow these steps: If you're on DTT v0.82.0 or later Open the Data Transfer Tool Go to the gear icon at the bottom right Select "Data transfer ...Sideloading: Uninstalling an App With Sidequest
Note: sideloading is not the recommended method for application distribution, but we recognize the need for sideloading in certain situations. You must have Sidequest installed. If you do not yet have it installed, follow this guide. After launching ...
Popular Articles
Magic Sign-In Link Mobile App Learner Journey
Magic Sign-In Links Follow these steps to register your iOS or Android mobile device and complete a learning experience. Step 1: Download the app from the Apple App Store or Google Play. Step 2: Open the Promise Learning app and accept microphone and ...How To Use the Create Tool
Generate personalized immersive training content that meets your exact needs with Create. Moth+Flame's Create enables administrators to develop an immersive learning module through a seamless step-by-step process. Use this article's table of contents ...Become a Certified Moth+Flame (VR & Mobile Device) Expert
Who is this program for? Leaders, managers, and champions focused on VR and mobile device training who want to have more informed conversations about Moth+Flame and offer new innovations to the organization. Why get certified? Develop the skills to ...Supported Devices
Moth+Flame App Compatibility Quest 2 , Quest 3, Quest Pro - Supported, with Quest 2 APK (Meta is deprecating Quest 1 devices in 2024) Pico G2 - Supported, with Pico APK. (Pico Neo is not supported) Vive Focus 3 - Supported, with Vive Focus 3 APK ...Module-Level Analytics
While reviewing performance, analytics can be aggregated at the module level to better understand performance across the entire portal. Navigate to an individual Class page. (Note: Data is pre-filtered at the class level, so that class's data is only ...