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Release UpdatesUsing the Moth+Flame Portal
Using the Perform PortalUsing the Moth+Flame Immersive Learning App
Using the Moth+Flame Immersive Learning AppMoth+Flame Desktop Applications
Learn how to install and use Moth+Flame's desktop applicationsTerms
TermsTroubleshooting and FAQ
Troubleshooting and FAQs
Recent Articles
How to install and use the Training Modules Downloader (TMD)
To install and use the Training Modules Downloader, review the attached guide. If you are unable to access the TMD file download link from the guide, reach out to your Customer Success Manager or email support@mothandflamevr.com.Sidequest Instructions for MothFlame Removal
If you have installed a VR app on a headset offline using Data Transfer Tool (DTT), the modules installed via DTT will always be the ones the VR app has access to when launched on the headset, even if you turn on Wi-Fi and attempt to download modules ...How to Set Your Default Microphone If the Microphone Isn’t Working on the Browser Player
If your microphone isn’t working correctly in our browser player, it’s often because Windows is set to use a different default microphone than the one you’re speaking into. Follow the steps below to set your headset or preferred microphone as the ...How to Use DOD ID Entry in the Moth+Flame App
Some Moth+Flame training experiences require users to enter their 10-digit Department of Defense Identification Number (DOD ID) to begin. This guide walks you through the simple steps to enter your DOD ID securely within the app. Step-by-Step ...Using "Bookmark & Resume" in VR
Our app provides a convenient bookmark and resume feature, allowing users to pick up where they left off. This ensures a seamless experience as users can resume training sessions without losing progress. To resume a module from where you left off, ...
Popular Articles
Magic Sign-In Link Mobile App Learner Journey
Magic Sign-In Links Follow these steps to register your iOS or Android mobile device and complete a learning experience. Step 1: Download the app from the Apple App Store or Google Play. Step 2: Open the Promise Learning app and accept microphone and ...Terms of Service
Moth+Flame offers a cloud-based and locally-installed software platform for immersive learning called Moth+Flame and Promise, Promise Learning, or Promise Immersive Learning (“Services”). Our products are accessible through the web and through a ...How To Use the Create Tool
Generate personalized immersive training content that meets your exact needs with Create. Moth+Flame's Create enables administrators to develop an immersive learning module through a seamless step-by-step process. Use this article's table of contents ...Become a Certified Moth+Flame (VR & Mobile Device) Expert
Who is this program for? Leaders, managers, and champions focused on VR and mobile device training who want to have more informed conversations about Moth+Flame and offer new innovations to the organization. Why get certified? Develop the skills to ...Supported Devices and Data Speeds
Conversations App Compatibility Quest 2 , Quest 3, Quest Pro - Supported HTC Vive Focus 3, Vive Focus Vision - Supported iOS mobile devices - Supported for browser player on Chrome or Safari. Must run the latest version of iOS. For a complete list, ...