Data Transfer Tool - Manual Data Extraction Guide

Data Transfer Tool - Manual Data Extraction Guide

If you’re experiencing issues with the Data Transfer Tool and need your data pushed to the portal, please follow these steps:

If you're on DTT v0.82.0 or later

  1. Open the Data Transfer Tool

  2. Go to the gear icon at the bottom right

  3. Select "Data transfer tool logs" from the menu

  4. A window will open with a list of console log files. Zip those files.

  5. Send the zip file to your Moth+Flame representative

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How to Zip on Mac

Control-click all of the files you need to zip and then choose Compress from the shortcut menu















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How to Zip on PC

Select all of the items you want to zip and right click. Press 'Compress to Zip file' from the menu.