A video-call module is an interactive practice conversation: the learner joins a live video call with a character and leads a real leadership moment. You build it in Module Builder, then put it on a course day so it appears for learners. A narrated walkthrough (about two minutes) is being posted as an unlisted video. Follow the steps below in the meantime.
Open Modules. This is the library for the course you have selected. Click Add to create a new practice.
The left nav label is Modules. The screen title is Module Builder. The library lists every module in the selected course. Use Add in the library header (not Course Builder) to create a new practice. A module is not visible to learners until you later attach it to a day.
Name the module. Keep Video Call selected so the learner joins a face to face conversation. Pick the character they will talk to, then click Create. CommandIQ saves the module and opens Scenario Generator.
Give the module a clear title. Leave type on Video Call so the learner gets a face-to-face conversation (other types such as Text Message or Voice Call are different products). Character (optional) is the person they talk to — pick someone from the Character Library. Create saves the module to the library and opens Scenario Generator.
If the library has no characters yet, create one under Course Builder → Character Library first. Scenario Generator can continue without a character, but the module is not playable until a character exists.
Scenario Generator writes the situation. Confirm the character, choose a topic from the chips or type your own, then pick a leadership level: Developing, Effective, Empowering, or Strategic. Click Generate Scenario Options.
Confirm the character (or pick one here if Create did not carry it over). Choose a topic chip — Performance Issue, Team Conflict, Delegation Challenge, Ethics Dilemma, Communication Breakdown, or Crisis Response — or type your own. Then pick a leadership level: Developing, Effective, Empowering, or Strategic. Click Generate Scenario Options. Generation takes a short wait while CommandIQ writes three options.
Review about three options. Each card shows the environment, the observable behavior, and the emerging consequence. Pick the one that matches what you want people to practice.
Each card includes Environment (the situation around the character), Observable Behavior (what you would see and hear), and Emerging Consequence (what happens if nothing changes). Open the card that matches the practice you want.
Tune the leadership dimension weights if you want more emphasis on a skill such as Intent Clarity or Courageous Engagement. Then apply the scenario to the module. CommandIQ writes the interactive script and the evaluation in the background.
If you want more emphasis on a skill such as Intent Clarity or Courageous Engagement, adjust the weights, then click Apply Scenario to Module. CommandIQ writes the interactive script and the evaluation in the background. Stay on the module until that work finishes — you will see Generating on Prompts, then Regenerate Interaction and Evaluation Prompts when it is done.
On Prompts, you can read the runtime directions that drive the conversation, including the pre-call text the learner sees before they join.
The Prompts tab holds runtime directions, not learner-facing copy. Sub-tabs: Interaction Prompt (how the conversation behaves), Character Prompt, and Evaluation Prompt (how the session is scored). Pre-call Text is the message the learner sees before they join. Edit if you need to, then let it save.
Testing has a simulated preview of how a conversation would be scored, a live scenario preview, and Learner Guidance. Learner Guidance is a cheat sheet for the person running a demo. It is not shown to the learner during the call.
Simulated Test previews how a conversation at a chosen performance level would be scored. Learner Guidance is a cheat sheet for the person running a demo or coaching a dry run: strong language, weak language, and what “doing well” looks like. It is not shown to the learner during the call, and it is not in-call coaching.
In Course Builder, add the module to a course day. Until it sits on a day, learners will not see it.
Open Course Builder → Learning Path → Add Module. On This course, pick the unscheduled module you just built, set Day, then confirm Add Module. Until it sits on a day, learners will not see it. From org library attaches a module that already exists in the organization.
The learner opens the experience on a phone or browser, texts to start the call, then talks with the character on video. After the conversation they get a coach check-in and a short assessment of what went well, what could be better, and key moments.
After the module is on a day, the learner opens the experience on a phone or browser, texts to start the call, then talks with the character on video. After the conversation they get a coach check-in and a short assessment of what went well, what could be better, and key moments. This article does not walk microphone permissions or a live headset session.
When that assessment exists, Performance shows the same session scores and the conversation transcript. That is the loop: author the conversation, put it on a day, let someone practice, then review the evidence.
When that assessment exists, Performance shows the same session scores and the conversation transcript. That is the loop: author the conversation, put it on a day, let someone practice, then review the evidence.